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Step One:
Before we talk, tell me a little about where you are.
This takes about two minutes. The more honest you are, the more useful our conversation will be - and I promise I've heard it all before.
Before we kick off, what's your full name and email?
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What's brought you here today?
What have you already tried and what got in the way?
What would change in your life if this actually worked?
When are you looking to start?
Is there anything else you want me to know before we speak?